Security and Privacy
By Nat Collins for RGS Exteriors & Construction | Updated October 30, 2026
TL;DR — We use your information to respond to your request and carry out your project. Access codes and project photos need additional care, and we explain our website tools and call recording below.
RGS limits property-access information to authorized project use. Customers are notified when calls are recorded for quality assurance. Tim Brown Jr. is the named contact for questions about the commitments on this page.
What information do we collect and why
When you request an estimate or submit a form, we may collect your name, contact details, property address and project information. We use it to respond, prepare estimates, coordinate work and maintain project records. Website tools can also collect technical information such as device, browser, IP address and interactions with pages.
Our forms feed into Builder Prime, our customer relationship management system. Authorized service providers may support website operation, analytics, communication and advertising. Technical data collected by advertising tools is different from the information needed to schedule your project. Review the disclosure attached to the form you use.
How information is shared
We use authorized providers to operate our website, manage inquiries, communicate about projects and measure marketing. These services can process contact, project or technical information depending on the service. We do not sell or rent your personal contact information for another company’s promotional use. The full privacy policy explains our disclosures and how to make a privacy request.
How we approach website security
Our website uses HTTPS for information sent through the site. We use reasonable safeguards for customer information, but no website or storage system is completely secure. Please arrange sensitive property access directly with your project representative rather than placing gate or alarm codes in a general estimate form.
Which website tools are configured
Our October 12, 2026 website code review identified the following tools or configurations. Configuration does not mean every feature collects information on every visit; browser settings, consent choices and vendor settings can affect collection. This is a dated configuration snapshot, not a complete current cookie inventory.
Tool or provider | Purpose shown by the configuration |
Google Tag Manager | Loads and manages website tags. |
Google Analytics 4 and Google Ads | Analytics and advertising measurement. |
StackAdapt | Advertising measurement and targeting. |
LeadsRx and Veritone | Marketing attribution. |
Lucky Orange | Website interaction analytics. |
New Relic | Performance monitoring and configured session replay. |
Segment | Routes configured analytics events. |
Builder Prime | Receives contact and project form information. |
Interaction and session-replay tools can help explain how pages are used. Our code review found input masking in the New Relic replay configuration; we do not treat that setting as a guarantee that every tool masks every type of information. Please do not submit access codes through a general marketing form.
How do we protect gate codes and keys
We use gate codes, lockbox combinations, alarm instructions and other access information only to coordinate and perform the work you authorize. We treat it as confidential and limit it to employees and authorized project partners who need it.
Once the project is complete and authorized access is no longer needed, we delete stored codes and instructions and securely dispose of written copies. We return keys or access devices you supplied. For a later service visit, we arrange access with you again. You can change or withdraw access instructions by contacting your RGS representative.
Are calls recorded
Calls with RGS are recorded for quality assurance, and customers are notified. Contact us if you have a question about a recorded conversation.
How do we use photos of your home
We use project photos with customer permission. Marketing captions use general locations, without customer names or street addresses. We obscure visible house numbers and address information. Ask your representative about photo use for your project.
How long do we keep information
We retain ordinary contact and project information for service, legal and legitimate business needs, then delete or anonymize it when no longer needed. Access information follows the project-completion commitment above. Contact us about access, correction, deletion or marketing preferences. Legal or project obligations may require retaining some records.
What happens if customer information is compromised
We will investigate and contain a suspected incident, review affected systems, identify the information and customers involved, and assess the risk. We will bring in qualified technology, cybersecurity or legal help when needed.
If customer information has been compromised, we will notify affected customers promptly, consistent with applicable law and legitimate law-enforcement requirements. We will explain the incident, our response and any protective steps to consider, make required reports and address the cause.
How to make a privacy request
For a request about access, correction, deletion or marketing preferences, email office@rgsexteriorsutah.com. For an active project’s access instructions or a concern about the commitments on this page, contact your RGS representative or Tim Brown Jr. at timjr@rgsexteriors.com. Reply STOP to marketing texts where instructed. We may need enough information to identify the relevant record before acting.
Frequently asked questions
No. Arrange property access directly with your project representative.
Yes. Contact us to make a request. We will consider it alongside applicable legal and project-record obligations.
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Contact Tim Brown Jr. at timjr@rgsexteriors.com, or use the privacy contact in our full privacy policy.